George Bowen first joined the Harbour Shipping family back in 2011. After a remarkable career where he has gained solid industry perspectives we're delighted to say he recently took over as our Customs Director. Since then it has been non-stop with new people, new processes and new software, so we've had little opportunity to sit down and talk to him. We finally got that chance at the beginning of March so here is the interview:
When did you first start at Harbour Shipping?
I started initially at Harbour Shipping, in July 2011. I started on the 8-hour shift clerk desk dealing with the clearance advices and the Vignettes.
What is it like leading after so many years?
It's strange but familiar at the same time. Luckily Harbour Shipping is built on strong foundations of continuity and experience. Those principles saw us through joining the Single Market in 1992 and leaving it again, and much else besides. Throughout everything the processes haven't really changed and it's still all about reliability for ourselves and our customers, constantly.
As Customs Director, how do you see the Customs Clearance industry in 2026 and beyond?
There is a constant flow of regulatory changes and new systems being introduced that we as a business are overcoming to be able to support all of our customers with every aspect of their clearance needs. The only thing to be certain about is that there will be more changes for our customers to navigate and they will rely on us to be their beacon in the dark directing their way through. Technology is starting to play a must bigger part in cross-border processes. In some instances, there are efficiencies to be made but this can also cause complacency and lack of knowledge. We are interested in moving forward but are very steadfast on our core fundamentals, and the depth of knowledge across our company must be maintained.
What plans do you have for the future in Harbour Shipping?
As I mentioned previously, I am exploring technological additions to the business that could increase our efficiency; covering the more admin-based tasks in the office whilst allowing staff to focus on the core customs element of their jobs. I have already launched a number of new services since being back which is complementing our ferry sales activity and has seen some steady growth over the last 12 months. I intend to push that forward into the next 12. I have a great bunch of people working at Harbour Shipping and want to recognise that, In fact, I want to be able to provide all of the staff with the best possible opportunities and with the level of training they deserve to achieve their best.
